OL25.01 - Can AI Fix Your Support Tickets?

🔎 Ops Prompt of the Week

Prompt:

Analyze our current support-ticket workflow and identify the three biggest inefficiencies. Then suggest concrete AI-driven automations to reduce ticket resolution time by at least 20%.

What it does: Uses AI to audit a workflow and propose process improvements and automation.

Why it matters: Quickly surfaces bottlenecks in high-volume support ops. Leverages AI to suggest realistic automations (e.g., triage bots, summary generators). Sets a measurable goal (20%) to track impact.

How to vary: Swap “support-ticket workflow” for "inventory restocking", "shift scheduling", or "onboarding process". Change the efficiency target to align with your org (e.g., “reduce cost per incident by X%”).

📰 AI in Ops – News

Salesforce closes 1,000 paid “Agentforce” deals: Their AI-powered virtual reps now handle basic customer queries, roughly halving human workload while expanding into sales automation and physical robot interactions. Read more
HSBC explores AI bots for back‑office: In talks with CausaLens to automate data/analytics tasks—potentially cutting 90% of workloads at 10% cost. Read more
Accenture reorganizes around AI: Launches a “reinvention services” unit combining strategy, consulting, tech & ops—serving 500,000 employees with generative‑AI training after >$1.5B in AI revenue. Read more

💡 AI Insight of the Week

Insight: “Two-Prompt” Looping to Refine Output Quality

Instead of trying to cram everything into a single giant prompt, many advanced users now use a “two-prompt loop” approach:

Prompt 1 – Idea Generator: Ask AI to generate structured ideas or outlines.
Example: “Create 3 different process optimization approaches using AI for a warehouse pick-and-pack operation.”
Prompt 2 – Refinement Layer: Choose the best result and ask AI to rewrite it with detail or constraints.
Example: “Expand idea #2 into a step-by-step implementation plan for a facility with 5 loading docks and 2 shifts.”

Why it matters: You get better answers by separating ideation from execution. Also great for busy ops leaders — better output without micromanaging the prompt. Bonus: assign roles in each step (e.g., “Lean engineer,” “Implementation consultant”) for sharper results.

🎉 Fun Prompt of the Week

Write a fictional internal memo from ‘Al Gorithm’ on why our office coffee machine has become sentient — and propose three escalation strategies if it leaks coffee puns in Slack.

What it does: Playfully tests tone, creativity, and comedic escalation logic in LLMs.

Why it’s fun: Brings team laughs while showing off AI’s capacity for internal humor and brand-voice writing.

Variation ideas: Swap to a “printer gone rogue” or “video-conference bot with attitude.” Adjust escalation paths (“HR involved,” “power-cycle,” “international incident?”).

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